Shipping policy

Shipping Policy

Processing Times

We carefully prepare each order to ensure it arrives beautifully packaged and ready to enjoy.

Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During new collection launches, sales events, or peak periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Within Australia

Standard Shipping

Estimated delivery: 3–7 business days after dispatch.
Delivery times may vary depending on your location.

Express Shipping

Estimated delivery: 1–3 business days after dispatch.
Available for most Australian destinations.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free standard shipping on Australian orders over $150 AUD.

Free shipping promotions may be offered from time to time and are subject to the terms of each promotion.

International Shipping

We currently ship to selected international destinations.

International shipping rates and delivery estimates are calculated at checkout. Please note that customs duties, taxes, and import fees are the responsibility of the customer and may vary by country.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to become active.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to:

Carrier disruptions
Weather events
Peak holiday periods
Customs processing for international orders

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Fable Lane Collective cannot be responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at [your email address].

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.